Terms of Service

TERMS OF SERVICE

OROVA PARIS

Last Updated: October 27, 2026

Welcome to OROVA PARIS. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

By visiting our website, browsing our collections, creating an account, or purchasing our products, you agree to these Terms, subject to applicable law.

Please read these Terms carefully before using our website.

1. OVERVIEW

This website is operated by [Legal Business Name], trading as OROVA PARIS (“OROVA PARIS,” “we,” “us,” or “our”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Throughout these Terms, “you” and “your” refer to any visitor, customer, or other user of our website.

We reserve the right to update these Terms as necessary. Changes will be published on this page with a revised effective date. Material changes will be communicated where required by applicable law.

2. ELIGIBILITY AND WEBSITE USE

By using our website, you confirm that you have the legal capacity to enter into a binding agreement or are using the website with the appropriate consent of a parent or legal guardian.

You agree to:

Provide accurate and complete information when placing an order.
Use our website only for lawful purposes.
Refrain from fraudulent, misleading, or unauthorized transactions.
Respect our intellectual property and website security.
Avoid activities that could interfere with the website's functionality or other customers' experience.

We may restrict access to our website where reasonably necessary to prevent fraud, misuse, or unlawful activity.

3. PRODUCTS AND FRAGRANCE INFORMATION

OROVA PARIS offers fragrances, perfumes, Eau de Parfum, and related products.

We make reasonable efforts to display accurate product descriptions, photographs, fragrance notes, ingredients, sizes, packaging, and pricing.

However:

Product colors and packaging may appear slightly different depending on screen settings and photography.
Fragrance perception varies from person to person.
Fragrance longevity and projection depend on factors such as skin chemistry, environment, temperature, and application.
Product availability may change without prior notice.
Minor packaging variations may occur, provided they do not materially affect the product supplied.

Fragrance notes and scent descriptions are intended to help customers understand the character of a perfume. They are not a substitute for the full ingredient declaration.

Any stated fragrance longevity is an estimate or advertised performance claim, not a guarantee of identical results for every customer.

Nothing in this section limits your statutory rights if a product is incorrectly described, defective, or otherwise fails to meet applicable consumer guarantees.

4. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or restrict sales where reasonably necessary, subject to existing accepted orders and applicable consumer rights.

If an item becomes unavailable after you place an order, we will notify you and offer an appropriate resolution, including a refund where required.

5. PRICING AND PAYMENT

All prices are displayed in the currency indicated on our website or at checkout.

Prices may change without prior notice, but price changes will not affect orders already accepted unless permitted by applicable law.

Any applicable taxes, shipping fees, or additional charges will be disclosed during checkout as required by law.

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed by third-party payment providers. Their applicable terms and privacy practices may also apply.

We reserve the right to investigate suspected payment fraud and cancel or decline transactions where legally permitted.

6. ORDERS AND ORDER ACCEPTANCE

When you place an order, you are submitting an offer to purchase the selected products.

An automated order acknowledgment confirms that we have received your order but does not necessarily mean it has been accepted.

An order is accepted when we send an order acceptance or dispatch confirmation, as specified in our checkout communications.

We may decline or cancel an order for legitimate reasons, including:

Product unavailability.
Suspected fraudulent activity.
Incorrect or incomplete delivery information.
Payment authorization failure.
Material pricing or listing errors.

If payment has already been collected for an order we cancel, we will issue an appropriate refund.

7. SHIPPING AND DELIVERY

We aim to prepare and dispatch orders within the processing timeframe displayed on our website.

Delivery times are estimates unless a specific delivery commitment is expressly agreed upon.

Shipping availability, delivery charges, and estimated delivery dates may vary according to destination, carrier, and product restrictions.

Customers are responsible for providing accurate shipping information.

If an order is delayed, lost, damaged, or delivered incorrectly, please contact our customer support team so we can investigate and provide an appropriate resolution.

Perfume Shipping Restrictions

Certain fragrances contain alcohol and may be subject to transportation or hazardous-goods regulations.

As a result, some shipping methods or destinations may be unavailable.

We comply with applicable shipping restrictions and may cancel an order that cannot lawfully be transported, with an appropriate refund.

For additional information, please refer to our Shipping Policy.

8. RETURNS, REFUNDS, AND EXCHANGES

We want every OROVA PARIS customer to enjoy a positive shopping experience.

Return and exchange eligibility is governed by our Refund Policy and applicable consumer protection laws.

For hygiene, safety, and product-integrity reasons, certain opened or used fragrance products may not qualify for discretionary returns, where permitted by law.

However, this does not limit your legal rights regarding defective, damaged, incorrectly supplied, or misdescribed products.

If you receive a damaged, defective, or incorrect item, please contact us with your order information and supporting details.

Approved refunds will be processed according to our Refund Policy and applicable legal requirements.

Please review our Refund & Return Policy for detailed instructions and eligibility criteria.

9. FRAGRANCE SAFETY AND PRODUCT USE

OROVA PARIS fragrances are intended for external use only.

Customers should follow the instructions and warnings provided on the product packaging.

For safe use:

Avoid direct contact with eyes.
Do not apply to irritated or broken skin.
Discontinue use if irritation or an adverse reaction occurs.
Keep products away from open flames, excessive heat, and ignition sources.
Keep fragrances out of reach of children.
Store products in a cool, dry place away from direct sunlight.

If you have known sensitivities or allergies, review the ingredient declaration before use.

Individual reactions to fragrance ingredients may vary. Seek appropriate medical advice if you experience a significant adverse reaction.

10. INTELLECTUAL PROPERTY

All website content, including brand names, logos, photographs, product descriptions, graphics, designs, videos, and other original materials, is owned by OROVA PARIS or used under appropriate authorization, unless otherwise stated.

These materials are protected by applicable intellectual property laws.

You may browse and use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use our protected content without prior written authorization, except where permitted by law.

Nothing in these Terms grants you ownership of or a license to our trademarks or other intellectual property beyond the limited right to use the website as intended.

11. CUSTOMER ACCOUNTS

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly of suspected unauthorized access.

You agree to provide accurate account information and update it when necessary.

We may suspend or restrict an account where reasonably necessary to address security threats, fraudulent activity, or serious violations of these Terms.

Account-related personal information is handled in accordance with our Privacy Policy.

12. CUSTOMER REVIEWS AND SUBMISSIONS

Customers may have opportunities to submit product reviews, ratings, photographs, testimonials, or other content.

By submitting content, you confirm that:

You have the right to share it.
It does not infringe another person's rights.
It is not knowingly false, unlawful, or misleading.
It does not contain malicious or harmful material.

You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and use your submitted content in connection with our website, products, and marketing, subject to applicable privacy and consumer laws.

You retain ownership of your original content.

We may moderate or remove submissions that violate these Terms or applicable law.

13. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use external services, including payment providers, delivery partners, review platforms, and Shopify applications.

These services may operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control, except where applicable law provides otherwise.

We encourage customers to review relevant third-party terms before using external services.

14. PROHIBITED ACTIVITIES

You must not use our website to:

Conduct fraudulent or unlawful transactions.
Introduce malware, viruses, or harmful code.
Attempt unauthorized access to website systems.
Interfere with website security or functionality.
Infringe intellectual property rights.
Submit false or misleading customer information.
Harass, threaten, or abuse others.
Use automated tools to extract website content in violation of applicable law or our legitimate access restrictions.

We may take proportionate action against misuse, including restricting access and reporting unlawful activity to relevant authorities.

15. WEBSITE AVAILABILITY

We aim to provide a reliable and secure shopping experience.

However, website access may occasionally be interrupted due to maintenance, technical issues, security updates, or circumstances outside our reasonable control.

We do not guarantee uninterrupted or error-free website availability.

We will make reasonable efforts to resolve technical issues that materially affect our services.

16. WARRANTIES AND LIMITATION OF LIABILITY

To the extent permitted by applicable law, our website is provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or free from technical errors.

To the extent permitted by law, OROVA PARIS will not be liable for indirect or consequential losses arising from website use where such liability can lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where applicable, or mandatory consumer protection rights.

Your statutory rights remain unaffected.

17. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

We collect, use, store, and disclose personal information as described in our Privacy Policy and in accordance with applicable data protection laws.

Information may include customer contact details, order information, shipping addresses, payment-related data, and website usage information.

Please review our Privacy Policy to understand how your information is handled and how to exercise applicable privacy rights.

18. FORCE MAJEURE

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, major transportation disruptions, government restrictions, labor disputes, or widespread technical failures.

We will take reasonable steps to minimize disruption and comply with any refund, delivery, or other obligations required by applicable law.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

20. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of [Applicable Country/State], subject to any mandatory consumer protection laws that apply to your purchase.

Any dispute arising from these Terms will be handled by the competent courts or dispute-resolution bodies of [Applicable Jurisdiction], except where applicable law provides customers with the right to bring proceedings elsewhere.

We encourage customers to contact our support team first so that concerns can be resolved promptly and fairly.

21. CHANGES TO THESE TERMS

We may revise these Terms to reflect changes in our business operations, products, website functionality, or legal obligations.

Updated Terms will be published on this page with a revised effective date.

Changes will not retroactively remove rights arising under previously accepted orders.

Where legally required, we will provide additional notice or obtain consent before changes take effect.

22. CONTACT INFORMATION

For questions about these Terms of Service, please contact:

Brand: OROVA PARIS

Legal Business Name: [Registered Business Name]

Website: [Official Website URL]

Email: [Customer Support Email]

Business Address: [Registered Business Address]

Country: [Country]

Customer Support Hours: [Support Hours]